admin@tdm-services.com 
01206 864 189 

FREQUENTLY ASKED QUESTIONS 

 
Do you supply as well as fit? 
Yes we do, but we also fit only to. Whichever meets your requirements. We have good links with local merchants and can supply goods for you at a discount. 
 
Are the prices you quote fixed? 
Yes – we aim to provide you with a fixed price on quotation so there are no ‘nasty surprises’ at the end of the project. However, where unforeseen circumstances occur during a project, i.e extra plumbing or electrical work needs to be carried out we will immediately inform you and discuss any additional costs with you. 
 
Do you charge a callout fee? 
Callout charges only apply to same day response emergencies. These will vary depending on type or works required. 
 
Can you work weekends to get the job done? 
Yes. 
 
Is the work guaranteed and are you insured? 
Yes – all work is guaranteed for a one-year period and we have full public liability insurance. 
 
How soon can you start? 
In busy times we generally give a lead-time of 2-4 weeks depending on the scale of the project, however many jobs can be carried out sooner than this. On occasions, we can fit in same day work based on availability. 
 
What if I am unhappy with the work carried out after it has been completed? 
In the unlikely event that you are not satisfied, we will return and repair free of charge any defects in workmanship. 
 

TESTIMONIALS   Whole heating system fitted and new radiators. Top quality job, very friendly and reliable and finished within agreed timescales. Mr Perkins  New fascia’s and soffits done. Changes the look of my house completely. Really happy with the service.   TDM fitted a new bathroom from scratch. Really happy with service, highly recommended.  Called on TDM in an emergency, a leak from my loft area caused damage to my ceiling. Very helpful, leak was fixed and ceiling repaired. Highly recommend. Ms Ryan  TDM came out to me on a Sunday evening within half an hour of my leak. They sourced the fault and fixed it within one hour. As it was late they came back the next day to check it was still secure. This service was second to none and I would 100% recommended their services. Top quality work. Lisa O’Maley 

 Top quality, very friendly and reliable 

 
'Whole heating system fitted and new radiators. Top quality job, very friendly and reliable and finished within agreed timescales.’ 
 
Mr Perkins 
 

 Really happy with the service 

 
'New fascia’s and soffits done. Changes the look of my house completely. Really happy with the service.' 
 
Mr Bright 
 

 Very helpful 

 
‘Called on TDM in an emergency, a leak from my loft area caused damage to my ceiling. Very helpful, leak was fixed and ceiling repaired.’ 
 
Ms Ryan 
 
 
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